Frequently asked questions

Priority entry to Sanssouci Palace at your chosen 20-minute slot. The sanssouci+ combo tiers also cover the New Palace, Orangery, Chinese House, Neue Kammern and the other SPSG palaces open that day — all on one ticket, one day.

10–15 minutes before your slot. The palace sits above 132 steps from the park floor, so allow time for the climb. You won't be let in before your slot, but arriving late can mean rebooking to the next available.

Tell us at booking — there's an accessible route around the vineyard with ramped access to the palace. Wheelchairs are free to borrow at the Historic Mill Visitor Centre inside the park.

Two situations trigger a full refund: (a) we cannot secure your chosen time slot, or (b) SPSG cancels entry. Outside those two cases, tickets are non-transferable and non-refundable once issued. If you need to change, email us and we'll try, but cannot guarantee a new slot — especially in peak season.

Sanssouci Palace interior: about 30 minutes (the tour is 20 minutes plus entry). For just the one palace allow 2 hours total including the climb and walk back. For sanssouci+ combo, allow a full day — 6 to 8 hours, as the 12 palaces are spread across the 287-hectare park.

Yes. Sanssouci Palace and most of the SPSG palaces close every Monday of the year. The park itself stays open. If your only free day is Monday, we can't secure palace tickets — book for Tuesday.

Easily. The RE1 train runs Berlin Hbf to Potsdam Hbf in 25 minutes every half-hour, and bus 695 from there to the palace entrance is another 15. Plan 6–8 hours round trip from Berlin for Sanssouci alone; more for the full day pass.

Two situations trigger a full refund: (a) we cannot secure your chosen time slot, or (b) SPSG cancels entry. Outside those, tickets are non-transferable and non-refundable — same as every other Potsdam palace reseller. See our refund policy page for detail.