Frequently asked questions
What's included in the Day Pass?
Priority entry to Sanssouci Palace at your chosen 20-minute slot, plus same-day access to every royal palace in Potsdam run by the state foundation that's open on your visit date — the New Palace, Picture Gallery, New Chambers, Chinese House, Charlottenhof, the Historic Windmill and more, on a single ticket. Only two minor outlying houses are excluded. The Day Pass is the only ticket we sell for Sanssouci.
When should I arrive?
10–15 minutes before your slot. The palace sits above 132 steps from the park floor, so allow time for the climb. You won't be let in before your slot, but arriving late can mean rebooking to the next available.
What if I can't do the 132 steps?
Tell us at booking — there's an accessible route around the vineyard with ramped access to the palace. Wheelchairs are free to borrow at the Historic Mill Visitor Centre inside the park.
Can I change my date or time?
Tickets are issued for a specific date and are non-transferable once issued. If your plans change, reply to your confirmation email at least 48 hours before your date and we will rebook your visit to any open slot in the operator's calendar.
How long is a typical visit?
Sanssouci Palace interior alone: about 30 minutes. To use the Day Pass properly, plan a full day — 6 to 8 hours, since the palaces are spread across the 287-hectare park. Most visitors do Sanssouci, the New Palace, the Chinese House and one or two more, and call it a day.
Is it really closed on Mondays?
Yes. Sanssouci Palace and most of the Potsdam royal palaces close every Monday of the year. The park itself stays open. If your only free day is Monday, we can't secure palace tickets — book for Tuesday.
Can I visit from Berlin and return the same day?
Easily. The RE1 train runs Berlin Hbf to Potsdam Hbf in 25 minutes every half-hour, and bus 695 from there to the palace entrance is another 15. Plan 6–8 hours round trip from Berlin if you want to use the Day Pass to its full extent.
What's your refund policy?
Tickets are issued for a specific date and are non-transferable once issued. If your plans change, reply to your confirmation email at least 48 hours before your date and we will rebook your visit to any open slot in the operator's calendar.
What is Sanssouci Palace?
Sanssouci is the single-storey Rococo summer palace built in 1745–1747 for Frederick the Great, set above terraced vineyard gardens in Potsdam. The palace interior is visited by timed-entry ticket, while the surrounding Sanssouci Park is free to walk. Frederick the Great is buried on the terrace beside the palace.
What days is Sanssouci Palace open?
Sanssouci Palace is open Tuesday to Sunday and closed on Mondays. Entry to the interior is by fixed admission time, so reserving a slot in advance is the surest way to get in on a busy day.
Is Sanssouci Park free to enter?
Yes — Sanssouci Park, including the gardens, vineyard terraces and grounds, is free to enter. Only the palace interiors (Sanssouci Palace and the other park palaces) require a ticket.
What does the sanssouci+ ticket include?
The sanssouci+ ticket is a one-day combined ticket covering Sanssouci Palace plus the other state palaces open in Potsdam's parks that day, with a fixed admission time reserved for Sanssouci Palace itself.
Is Sanssouci a UNESCO World Heritage Site?
Yes — Sanssouci is part of the 'Palaces and Parks of Potsdam and Berlin', inscribed on the UNESCO World Heritage List in 1990.
How do I get to Sanssouci from Berlin?
Sanssouci is in Potsdam, just outside Berlin. Take a regional train to Potsdam Hauptbahnhof, then a local tram or bus toward Sanssouci; the palace stands at the top of the park's vineyard terraces.
Do I need to book Sanssouci tickets in advance?
Sanssouci Palace admits visitors in timed slots and the daily allocation is limited — slots regularly sell out in peak season. Booking ahead secures your entry time, and we email your confirmed ticket.